Your device may experience activity tracking problems due to certain battery optimization settings.
Please follow the instructions below to allow Sweetch to run smoothly in order to provide you real-time recommendations and help you outsmart diabetes. Don’t worry, Sweetch won’t drain your battery.
How to Add Sweetch to “Unmonitored” apps list?
Step 1: under your device settings Select “Device Maintenance”.
If you don’t have this option please contact us at: support@sweetch.com
Step 2: tap on “Battery” icon at the bottom of the screen
Step 3: select “Unmonitored apps” at the bottom of the screen
Step 4: tap on the menu (3 dots) at the top right of the screen
Step 5: from the menu, select “Add apps”
Step 6: scroll down and select “Sweetch”, then tap “Done”
How to Disable Battery Optimization?
Step 1: under your device settings, select “Apps”
Step 2: scroll down and select “Sweetch”
Step 3: tap on “Battery”
Step 4: select “Optimize battery usage”
Step 5: tap on the “Apps not optimized” dropdown arrow and choose “All apps”
Step 6: scroll down to “Sweetch” and disable Battery Optimization (by selecting/using the toggle button)
Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at support@sweetch.com.
Your device may experience activity tracking problems due to certain battery optimization settings.
Please follow the instructions below to allow Sweetch to run smoothly in order to provide you real-time recommendations and help you outsmart diabetes. Don’t worry, Sweetch won’t drain your battery.
How to Add Sweetch to “Unmonitored” apps list?
Step 1: under your device settings Select “Device Maintenance”.
If you don’t have this option please contact us at: support@sweetch.com
Step 2: tap on “Battery” icon at the bottom of the screen
Step 3: select “Unmonitored apps” at the bottom of the screen
Step 4: tap on the menu (3 dots) at the top right of the screen
Step 5: from the menu, select “Add apps”
Step 6: scroll down and select “Sweetch”, then tap “Done”
How to Disable Battery Optimization?
Step 1: under your device settings, select “Apps”
Step 2: scroll down and select “Sweetch”
Step 3: tap on “Battery”
Step 4: select “Optimize battery usage”
Step 5: tap on the “Apps not optimized” dropdown arrow and choose “All apps”
Step 6: scroll down to “Sweetch” and disable Battery Optimization (by selecting/using the toggle button)
Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at support@sweetch.com.